Warranty coverage and troubleshooting for Lennar VCC reps, built on org df26new. The point of the demo is determinism: the same question must route the same way every time.
Routing and the coverage call are left to the model. No gate.
AfterCoverage cannot be stated until the warranty window comes back off the record.
EvidenceReal cases, knowledge articles, agent script, prompt templates and test runs.
The Before and After pages already carry the Embedded Messaging bootstrap, pointed at org 00Dak0000197D9fEAE. The chat button stays inert until the Embedded Service site is published in Setup and its URL replaces REPLACE_AFTER_PUBLISH in both pages.
The Evidence page needs none of that. Everything on it was pulled from the org and is live now.